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Troubleshooting

Note : If you Can’t find the answer to your question here, visit the Support contact page

Contacts / Signal quality

Getting good contacts

The device records very small electrical voltages, so it is quite sensitive to household AC power. Being 30cm away from power strips is a good enough distance. Also, try not to touch metallic surfaces that might be linked to AC power. For example, some laptops tend to have bad electrical shielding.

Every time you move the headset, stay still for a few seconds (2-5) in order for the signal to stabilize, and avoid moving around or talking during critical parts (e.g. calibration).

Bluetooth

Pairing issues

Windows 10

Make sure your headset is not connected to another device.

If you already see your device in the list and it says Connected whereas the headset cannot connect in your Application, try to reset the headset. If your device is in the list and it says Paired, you should turn your Bluetooth off and on.

Consult Windows help

If the problem persists you should restart your bluetooth card in the Windows Device Manager or reboot your PC.

If all the troubleshoot actions above have failed, you’ll have to delete all pairings and reinitiate the pairing procedure)

MacOS X

Make sure the headset is not connected to another device.

If you already see your device in the list and it says Connected whereas the headset cannot connect in your Application, try to reset the headset.

If your device is in the list and it says Paired, you should turn your Bluetooth off and on.

If all the troubleshoot actions have failed, you’ll have to delete all pairings and reinitiate the pairing procedure

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